| Course | |||||
|---|---|---|---|---|---|
 | 04 F & B Services A well-thought-outbar concept -including the glassware -is key for the success of a bar, especially because of the fast-growing market and extensive competition in the business. In this regard, the importance of glassware needs a completely new... | ||||
 | 04 F & B Services INTRODUCTION
Design in hospitality and tourism facilities is regarded as a core aspect that can contribute towards adding value to both operations and guests.
Such a definition not only suggests that design is inherent in all aspects of... | ||||
 | 04 F & B Services TABLE OF CONTENTS
SECTION 1
1. Introduction
2. Importance of being able to Communicate Effectively
3. Forms of Oral Communication
4. Engaging and Sustaining Oral Conversation
5. Verbal Communication Techniques
6. Effective Listening and... | ||||
 | 04 F & B Services INTRODUCTION:
There are common hazards that exist in the hospitality and tourism industry. It is important to learn about these hazards and how they can be controlled so that people at work are not exposed to risk.
The following are some of... | ||||
 | 04 F & B Services INTRODUCTION :
Serving people is the foremost activity in hospitality, and being expertly served is the reasonable expectation of your guests. How far you go to create customer satisfaction determines the level of success for your hospitality... | ||||
 | 04 F & B Services INTRODUCTION
At work, injuries and illnesses kill more than two million in the world each year. That’s one death in every fifteen seconds.
Safe practices and healthy choices at work can prevent many injuries, illness, diseases and deaths.... | ||||
 | 04 F & B Services One of the aspects of maintaining a productive workplace is making sure that there are effective health, safety and security procedures in place. Effective procedures protect;
• Employees
• customers
• Guests and facilities from harm... | ||||
 | 04 F & B Services Whether you’re working for a business, running a business of your own, or running the business of your own household, there are certain math skills you literally cannot afford to ignore. Things like calculating and understanding percentages,... | ||||
 | 04 F & B Services 1 INTRODUCTION
Cleaning is important not only from the point of hygiene but also from the point of safety, security and complying with legislation. Hygiene is an important issue to all kinds of hospitality establishments irrespective of what... | ||||
 | 04 F & B Services INTRODUCTION
Staff working in a food and beverage facility will be responsible for checking the food and beverage area prior to providing a table service to ensure its cleanliness and, where required, to take corrective action.
In most... |
