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04 F & B Services

F&B Services Module 04, 7794 Communication skills (F&B04)


Description
TABLE OF CONTENTS

SECTION 1
1. Introduction
2. Importance of being able to Communicate Effectively
3. Forms of Oral Communication
4. Engaging and Sustaining Oral Conversation
5. Verbal Communication Techniques
6. Effective Listening and Understanding
7. Seeking Clarity in Conversations

SECTION2
1. Introduction
2. Sources of Barriers to Communication
3. Managing Communication Barriers

SECTION3
1. Introduction
2. Handling Communication Situations
3. Ways of Improving Verbal Communication in the Workplace
Content
  • Learner Guide
  • Module 4, 7794 - Communication Learner Guide 2.pdf
  • Module 4.1 Role of a Waiter.pdf
  • Module 4.2 Order Taking Procedures.pdf
  • Module 4.3 The Menu.pdf
  • Module 4.4 General service Guidelines.pdf
  • Module 4.5 Study Techniques and Computer Literacy.pdf
  • Summative Assessment
  • Summative unit 7794 Communication skills
  • Skills Videos
  • Five Star Communication Skills
  • How to Have a better Communication Skills
  • 7 Tips to Improve Communication Skills
  • Communication Training Skills
  • 7 C of commuincation skill
  • Assessments
Completion rules
  • All units must be completed
Prerequisites
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