A well-thought-outbar concept -including the glassware -is key for the success of a bar, especially because of the fast-growing market and extensive competition in the business. In this regard, the importance of glassware needs a completely new perspective.The design of glassware is comparable to the business card of any company. It is the first visible impact of the delivered product and should be aligned with the business concept. The “right” glasswarecan promote a drink or product by its presentation to customers, and can be very useful in upselling more consumptions.

Course Content:
Unit 7735 Glassware Care
SECTION 1
1.1 Introduction 3
1.2 Types of Glassware 4
1.3 Preparation Duties and Customer Satisfaction 7
1.4 Carrying Glassware 8
SECTION 2
2.1 Cleaning Glassware in Accordance with Organisational Procedures 9
2.2 Disposing of Solid and Liquid Waste 11
2.3 Disposing of Broken and Cracked Glasses 11
2.4 Storing Glasses in Accordance with Organisational Procedure 12
2.5 Problems Associated with Cleaning and Storing Glassware 13

Unit 7744 Provide a Table Drink Service
Table of Contents
HOW TO USE THIS GUIDE 4
SECTION 1: PROCEDURE FOR SERVING DRINKS 8
1.1 INTRODUCTION 9
1.2 IDENTIFYICATION OF DRINK SERVICE ITEMS AND THEIR USES (SO 2, AC 1) 12
1.3 IDENTIFICATION OF GLASSWARE AND THEIR USES (SO 2, AC 2) 14
1.4 DEALING WITH SPILLAGES AND BREAKAGES (SO 2, AC 3) 17
1.5 SERVING DRINK ITEMS USING CORRECT DRINK EQUIPMENT AND GLASSWARE (SO 2, AC 4) 19
1.6 CARRYING LARGE DRINK ORDERS (SO 1, AC 5) 23
SECTION 2: PROVING DRINK SERVICE INFORMATION 24
2.1 INTRODUCTION 25
2.2 PROVIDE INFORMATION TO CUSTOMERS (SO 1, AC 3, AC 4) 27
2.3 DEALING WITH CUSTOMERS IN A POLITE, FRIENDLY AND PROMPT MANNER 29
(SO 1, AC 1) 29
2.4 DEALING WITH UNEXPECTED SITUATIONS (SO 1, AC 6) 32
2.5 CONSEQUENCES OF SELLING ALCOHOL TO UNDER AGE PERSONS (SO 1, AC 2) 33