Course
F&B Services Module 01,  7740 Prepare and clear tables (F&B01)
04 F & B Services
F&B Services Module 01, 7740 Prepare and clear tables (F&B01)
Introduction to Course and Module: Food and beverages services 3-years apprentice course 1st-year Module 7740 " How to prepare and clear table for F&B services". It is the first of 33 modules. This course offers the dual qualification the HTA...
F&B Services Module 02,7735 Glassware care (F&B02)
04 F & B Services
F&B Services Module 02,7735 Glassware care (F&B02)
A well-thought-outbar concept -including the glassware -is key for the success of a bar, especially because of the fast-growing market and extensive competition in the business. In this regard, the importance of glassware needs a completely new...
F&B Services Module 03, 7793 Intro to Hospitality & Tourism (F&B03)
04 F & B Services
F&B Services Module 03, 7793 Intro to Hospitality & Tourism (F&B03)
INTRODUCTION Design in hospitality and tourism facilities is regarded as a core aspect that can contribute towards adding value to both operations and guests. Such a definition not only suggests that design is inherent in all aspects of...
F&B Services Module 04, 7794 Communication skills (F&B04)
04 F & B Services
F&B Services Module 04, 7794 Communication skills (F&B04)
TABLE OF CONTENTS SECTION 1 1. Introduction 2. Importance of being able to Communicate Effectively 3. Forms of Oral Communication 4. Engaging and Sustaining Oral Conversation 5. Verbal Communication Techniques 6. Effective Listening and...
F&B Services Module 05, 7799 Health,Hygiene and Safety (F&B05)
04 F & B Services
F&B Services Module 05, 7799 Health,Hygiene and Safety (F&B05)
INTRODUCTION: There are common hazards that exist in the hospitality and tourism industry. It is important to learn about these hazards and how they can be controlled so that people at work are not exposed to risk. The following are some of...
F&B Services Module 06, 7836 Customer Care in Hospitality industry (F&B06)
04 F & B Services
F&B Services Module 06, 7836 Customer Care in Hospitality industry (F&B06)
INTRODUCTION : Serving people is the foremost activity in hospitality, and being expertly served is the reasonable expectation of your guests. How far you go to create customer satisfaction determines the level of success for your hospitality...
F&B Services Module 07, Unit 7854  First Aid (F&B07)
04 F & B Services
F&B Services Module 07, Unit 7854 First Aid (F&B07)
INTRODUCTION At work, injuries and illnesses kill more than two million in the world each year. That’s one death in every fifteen seconds. Safe practices and healthy choices at work can prevent many injuries, illness, diseases and deaths....
F&B Services Module 08, Unit 7796 Safe & Secure environment (F&B08)
04 F & B Services
F&B Services Module 08, Unit 7796 Safe & Secure environment (F&B08)
One of the aspects of maintaining a productive workplace is making sure that there are effective health, safety and security procedures in place. Effective procedures protect; • Employees • customers • Guests and facilities from harm...
F&B Services Module 09, Unit 7812 Numeracy (F&B09)
04 F & B Services
F&B Services Module 09, Unit 7812 Numeracy (F&B09)
Whether you’re working for a business, running a business of your own, or running the business of your own household, there are certain math skills you literally cannot afford to ignore. Things like calculating and understanding percentages,...
F&B Services Module 10,Unit 7801 Industry sector Hospitality industry (F&B10)
04 F & B Services
F&B Services Module 10,Unit 7801 Industry sector Hospitality industry (F&B10)
Module 10 has two subunits Module 10 Tourism industry in the context Module 10.1 Menu planning Module 1.2 Food and Beverage department Module 10.3 Drink services 1 INTRODUCTION The travel and tourism industry is one of the biggest...

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